Refund policy

Returns

We accept returns within 14 days from the date your order is delivered. To be eligible for a return, your item must be:

• Unused and in the same condition you received it

• In its original packaging

• Accompanied by a receipt or proof of purchase

To initiate a return, please contact our customer service team at info@itskenkate.com with your order number and reason for return.

Note: Items marked as final sale, custom-made, or perishable (e.g. supplements or skincare, if opened) cannot be returned.

Refunds

Once we receive and inspect your return, we’ll notify you of the status. If approved:

• Your refund will be processed within 5–10 business days

• It will be issued to your original payment method, including Klarna if applicable

• Klarna will adjust or cancel any remaining payments if your order was made using their services

If your return is rejected (e.g. damaged or used items), we will notify you and return the item back to you.

Exchanges

We currently do not offer exchanges. If you’d like a different item, please return your original purchase and place a new order.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Recheck your bank account or Klarna app

2. Contact your credit card company—it may take time before your refund is officially posted

3. Contact your bank—there is often a processing delay

If you’ve done all this and still haven’t received your refund, please contact us at info@itskenkate.com.

Shipping for Returns

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.